Contact Us
Phone: +86 736 6666811
Email: digitizing@lovedigitizing.com info@lovedigitizing.com
Payment Method
FAQ
Professional replies for your frequent questions about our embroidery digitizing service.
Professional replies for your frequent questions about our embroidery digitizing service.
Q1.How much does it cost to have designs digitized?
Digitizing ---- $2.50 / 1K stitches.
We charge our new customers for first order 50%-off if over 5,000 stitches.
Digitizing ---- $2.50 / 1K stitches.
We charge our new customers for first order 50%-off if over 5,000 stitches.
Q2.How do I get a quote or place an order?
Send us an e-mail via following addresses with your logo attached in JPG, TIF, BMP, CDR, AI or PDF format, although JPG is preferred. To make sure the design will be sent back as soon as possible, please send us your design along with 3 main items:
a. Size: Please specify the width and height
b. Material: What kind of fabric it will be sewn on?
c. Format: what kind of format you want and other special inquires
Email: digitizing@lovedigitizing.com or info@lovedigitizing.com
Send us an e-mail via following addresses with your logo attached in JPG, TIF, BMP, CDR, AI or PDF format, although JPG is preferred. To make sure the design will be sent back as soon as possible, please send us your design along with 3 main items:
a. Size: Please specify the width and height
b. Material: What kind of fabric it will be sewn on?
c. Format: what kind of format you want and other special inquires
Email: digitizing@lovedigitizing.com or info@lovedigitizing.com
Or you can log in our website www.lovedigitizing.com/order.html to fill the order or quote form.
Q3.Is stitch estimate free? And how long does it take?
Yes, it's free. It usually takes less than one hour for you to get a stitch estimate.
Yes, it's free. It usually takes less than one hour for you to get a stitch estimate.
Q4.Do you charge for additional fee for edition?
We provide most of free editing except changing your mind on original artwork totally, or adding extra part, or changing the size too much, we have to charge the cost or the additional cost since we need to re-digitize the logos to keep the high quality.
We provide most of free editing except changing your mind on original artwork totally, or adding extra part, or changing the size too much, we have to charge the cost or the additional cost since we need to re-digitize the logos to keep the high quality.
Q5.Do you know any special digitizing? And what's the price?
Yes, we also offer Water-soluble embroidery, Boring embroidery, Cording embroidery, Towel embroidery, Chain embroidery, Sequin embroidery, and the unit price is $5 per 1,000 stitches, no minimum or maximum charge. What's more, we also digitize Special Processes, we charged them as per the difficulty your art is.
Q6.How do I get my finished embroidery design?
Love Embroidery Digitizing will send the finished files to you by email. You can save it to your floppy disk then plug it into your embroidery machine.
Love Embroidery Digitizing will send the finished files to you by email. You can save it to your floppy disk then plug it into your embroidery machine.
Q7.What format do you offer?
Love Embroidery Digitizing mainly offer DST file. We also provide another formats conversion, such as EMB, CND, EXP, DSB, etc. You can click here to see more.
Love Embroidery Digitizing mainly offer DST file. We also provide another formats conversion, such as EMB, CND, EXP, DSB, etc. You can click here to see more.
Q8.What digitizing software do you use?
Love Embroidery Digitizing mainly uses Tajima, Wilcom digitizing systems.
Love Embroidery Digitizing mainly uses Tajima, Wilcom digitizing systems.
Q9.What artwork is common format that the embroidery company would like?
For artwork format, JPG, TIF, BMP, CDR, AI or PDF format, although JPG is preferred.
Q10.What payment methods do you accept?
Regarding payment, Love Embroidery Digitizing accepts major credit cards, such as Visa, Master card and America Express, and PayPal online which is most conveniently and quickly.
Regarding payment, Love Embroidery Digitizing accepts major credit cards, such as Visa, Master card and America Express, and PayPal online which is most conveniently and quickly.
Q11.How long is your term?
We usually send charged price with detailed payment information for every design, but you can choose to pay after getting the order or for weekly.
We usually send charged price with detailed payment information for every design, but you can choose to pay after getting the order or for weekly.
Q12.What "dst" is?
"Dst" is one kind of file format – the Tajima digitized file format. It is the most commonly used format, compatible with most embroidery machines. We can provide other formats as well. Conversion between many of these file formats is possible and it is free.
"Dst" is one kind of file format – the Tajima digitized file format. It is the most commonly used format, compatible with most embroidery machines. We can provide other formats as well. Conversion between many of these file formats is possible and it is free.
Q13.What is your working time?
Love Embroidery Digitizing work in rotating shifts to provide customers with 24-hour, 7-day per week, none-stop digitizing services.
Love Embroidery Digitizing work in rotating shifts to provide customers with 24-hour, 7-day per week, none-stop digitizing services.
Q14.How long will it take to get my digitized design?
The standard turn-around time is 24 hours. If you have a rush request, please let us know and we will finish within a few hours with NO extra charge.
The standard turn-around time is 24 hours. If you have a rush request, please let us know and we will finish within a few hours with NO extra charge.
Q15.Do you sell your stock designs?
In order to protect customers' copyright, we do not sell stock designs. We will keep your designs strictly confidential and never sell our customer's designs to others. Also we have reliable backup system to keep your designs in case you lose it or can't find it. Just contact us if you need your own designs, we'll resend them to you within one hour.
In order to protect customers' copyright, we do not sell stock designs. We will keep your designs strictly confidential and never sell our customer's designs to others. Also we have reliable backup system to keep your designs in case you lose it or can't find it. Just contact us if you need your own designs, we'll resend them to you within one hour.
Q16.What if I don't like my job?
Quality guarantee: we make every effort to make sure that you are satisfied with your orders possible, and make prompt revision, should there be any quality problem. You won't be charged unless you are completely satisfied.
Quality guarantee: we make every effort to make sure that you are satisfied with your orders possible, and make prompt revision, should there be any quality problem. You won't be charged unless you are completely satisfied.
Q17.Do you have any special offer for bulk quantity?
Yes, we have. Please contact us for details through digitizing@lovedigitizing.com.
Yes, we have. Please contact us for details through digitizing@lovedigitizing.com.
Thanks for visiting LOVE Embroidery Digitizing! We'll do our best to exceed your expectations.
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